Refund Policy

New Hosting Service:
1. You may request a refund within 14 days of purchase for annual products.
2. You may request a refund within 72 hours of purchase for monthly products.

Exceptions for New Hosting Services:
1. No refunds will be given for fees associated with transferring your domain to Core Virtual Hosting or hourly support billed to client.
2. No refunds for domain name purchases. In the case that customer received free domain with hosting plan via special promotion or coupon, retail value of domain name purchase will be withheld from refund issued. This fee is currently $25 per year, if price changes it will be posted here.

Hosting Renewals:
All Renewals of web hosting contracts will be refunded if Core Virtual Support is notified prior to the Renewal Date. Refund requests received after this date will be made at the discretion of Core Virtual Hosting’s management. All cancellations must be received in writing 5 days prior to the renewal date and can be sent by regular mail or e-mail. Phone requests will not constitute acceptance of any cancellation.